- Returns are reviewed on a case-by-case basis and must be sent back in unused condition. Return labels are not provided and each customer is responsible for return shipping costs to our US or Canadian warehouse. Once the item is received back to our warehouse, determined by the cost of your products, a 20% restocking fee is applied. If you wish to exchange, the restocking fee is waived but the item(s) exchanged must be of equal or greater value.
- Unfortunately, we cannot accept returns or refunds for used products, wallpaper, murals, samples, sale items, VIP orders, or custom orders.
- For products returned within 30 days of the purchase date, a refund will be issued to the original form of payment. If returned after 30 days, store credit will be issued at the original selling price.
- Because die-cut colors are custom produced to your specifications, they are final sale and not eligible for return or exchange. We always recommend ordering a sample first to confirm the color and finish before placing a full order.
- Urbanwalls reserves the right to refuse returned products that have been used or altered in any way. Items must be returned in original packaging and undamaged - please repack your order with care. If delivered damaged the restocking fee may be larger the 20%.
- Items must be shipped back to our warehouse and cannot be returned to a store unless originally purchased at a store location.
- Purchases made before or after promotions/sales are not applicable for the sale discount.
- Final Sale Policy: All "SALE" items (including VIP orders) or discounted items are final sales, including the use of promotional/discount codes. These items cannot be returned or exchanged, please read listings carefully before purchasing.
- We are only responsible for products purchased directly from uwdecals.com. If an item is from an outside retailer, it must be returned or exchanged where it was purchased.
- The original shipping charge is non-refundable. The cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.
- We must receive the package at our warehouse in order to process the return/exchange. A partial refund will be sent to your original payment method, within 5-10 business days of receiving the item.
Please ensure a thorough review of listings, ordering samples for color and pattern verification, and confirm the compatibility of chosen materials with your surface before placing an order. Submit a request, before purchasing, with any questions. We also cannot be held responsible for application errors during the installation process. Returns must be made within the 30-day return period, once a return has been approved.