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We combine shipping for multiple purchases!
Before submitting your order, please double-check that your shipping address is correct! Urbanwalls is not responsible for any typos or improperly addressed orders, so recheck that form. We want to make sure that all of your glorious purchases arrive without delay.
We are currently working on a 2-10+ business day production time turn-around and ship packages twice a week (Tuesdays and Fridays) as long as payment has been received. Tracking numbers are given upon request (samples and small orders not included) and paid for BEFORE item is purchased. Please message us if a tracking number is needed.
2-7+ business days is the current postal wait-time for shipping in Canada, 6-12+ business days for shipping within the US and 4-8+ weeks for international orders.
There is always a possibility that the US border (or overseas borders) may hold the package for a few days, so please take this into consideration. While we are just as anxious as you are for you to receive your order, we are not responsible for any delays caused by the custom clearance or by the postal system.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what the additional costs will be prior to buying.
Faster delivery options are available upon request.
Items will not be shipped until confirmation of the PayPal payment has been received.
Returns are reviewed on a case by case basis and must be sent back in unused condition. There is a 25% restocking fee,
determined by the cost of your decals, and each customer is responsible for return shipping costs to our Canadian Warehouse.
Please email email@example.com with a return request, if you are not satisfied, within 30 days of purchasing. A partial
refund will be sent to your original method of payment, with 5-10 business days of receiving the item.
Unfortunately, we cannot accept returns or exchanges for murals, wallpaper, prints or custom orders. Please make sure to
read listings carefully, order samples to check resolution and patterns and email us, before purchasing, with any questions.
We also cannot be held responsible for application errors during the installation process.
Returns must be made within the 45 day return period, once a return has been approved.
Please contact me if you have any questions firstname.lastname@example.org.
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